A person answers this.

Getting help

Write to hello@marqueespeaker.com. Tell us what you were doing and what happened instead. If it involves a booking, include the date and who it was with, and we can find it.

We aim to answer within one business day. Anything involving money already in escrow goes to the front of the queue.

Money and bookings

A buyer’s payment is authorised when the engagement is agreed and captured after the work is delivered — so if a date moves or an engagement is cancelled, tell us before the delivery date and nothing is captured.

Payouts run through Stripe. If Stripe is holding your payout, the Payouts screen in the app shows exactly what Stripe is still waiting for; that list comes from Stripe rather than from us, and it is the fastest way to unblock it.

Your account

To close your account and delete the personal data attached to it, write to privacy@marqueespeaker.com. What survives deletion, and why, is set out in the privacy policy.

Reporting a problem with someone

Marquee is a professional network and it is moderated by people. If a member misrepresents their experience, behaves badly at an engagement, or posts something that does not belong here, write to hello@marqueespeaker.com with what you saw. We act on it, and we tell you what we did.

What is not built yet

Marquee tells you on the screen when something is not finished rather than pretending otherwise. Contracts and invoices are not generated automatically yet, purchase orders are recorded against a booking but not billed on terms, and subscriptions are not switched on. If a screen promised you something it did not do, we want to know — that is a bug to us, not a misunderstanding.